Help / FAQ

The BOH Sungei Palas Tea Centre and BOH Tea Garden in Cameron Highlands, Pahang are scheduled to reopen on 15th & 16th September 2021 respectively.

 

Both tea centres will be adhering to the latest SOP guidelines provided by the Malaysian Government as well as physical distancing guidelines. These include:

  • Only fully vaccinated visitors (classified as 14 days after receiving their 2nd vaccination dose) will be allowed to enter the tea centres.
  • Visitors are required to show their vaccination e-certificate before being allowed to enter the premises.
  • Visitors must wear face masks at all times while within the tea centre and the tea gardens.
  • Tea factory tours will be suspended until further notice.
  • Dining-in at our cafe will be allowed but seating capacity will be reduced in order to adhere to physical distancing guidelines.
  • Both tea centres will not be entertaining any requests for private functions during the recovery period of the Movement Control Order

We thank you for your understanding as we are all adjusting to the ‘new normal’ and look forward to serving you soon.

Dear Visitors,

 

The Malaysian Public Works Department has opened a detour road at the location of the landslide along FT 185 - Blue Valley (Cameron Highlands) Section 43.95. The detour road is for small vehicles (below 5 tons) and will be operating from 8.00am, 24th September 2021 onwards.

 

Statement by the Malaysia Public Works Department provided below:

 

BOH has two Tea Centres located in Cameron Highlands. One is located at Sungei Palas Estate and the other at BOH Tea Garden (near Ringlet). Sungei Palas Tea Centre offers a magnificent view of our tea garden and architecture, whereas BOH Tea Garden Centre gives you more of a country (heritage) feel.

Our operating hours are from 8.30am till 4.30pm from Tuesdays to Sundays, but closed on Mondays except for selected public and school holidays.

Our Tea Centres are open to the public and there are no Admission / Entrance Fees required. One can self-explore through the exhibition hall, audio visual room, souvenir/retail shop and refresh yourself with BOH premium tea and snacks at our Cafe.

Photos taken in the factory by any means is solely prohibited. Visitors must have written permission to use any photos or videos of BOH Plantations Sdn Bhd images for any commercial broadcasting, advertising, marketing or publication via any medium. For further information or inquires, kindly drop us an email at [email protected]

 

*Drones flying in the Estates or any part of BOH Plantation’s property is solely prohibited.

Our Cafés offer a wide selection of our Premium Teas and light dining (cakes / pastries / snacks). BOH Sungei Palas Tea Centre also offers value meals to school children. A 48-hour prior order/booking with a 50% down payment is required . Please email to [email protected] for more details. Value meals are available for take-away only. Find the time to hop over to BOH Tea Garden’s Centre, our largest garden in Cameron Highlands, and savour a cup of fresh highland tea at BOH’s original Tea Shop. *Outside coolers, food and beverages are not allowed into the Café except for those with infants or special medical needs. Smoking and alcoholic drinks are strictly prohibited in our Cafés.

Our Retail Shop located within the premises is your ideal spot for a quick purchase of our Premium Teas as well as our popular BOH Merchandises.

BOH Tea Garden does provide shuttle services from our Shuttle Service Station located near our Security Check Point, to the Tea Centre during peak periods.

 

Due to the narrow-winding road, big busses (40-seater tourist bus) are not able to directly drive up to our tea centre (at both locations).

 

Visitors travelling by tourist bus (especially in big groups) will need to make their own transport arrangements with the local transport agencies / companies from the main road to our estates.

Visitors travelling by car can park for free at our designated car park areas.

Shipping Information

  • Delivery normally takes up to 10 working days.
  • Delivery cost will be calculated upon check out.
  • The above delivery timeline is just a guide, the actual delivery duration will depend upon your country’s custom clearance.
  • Non-Delivery – BOH regrets that it cannot take responsibility for the non-delivery of orders due to postal service. However, orders will be insured and you should inform us of non-delivery after 3 weeks have elapsed. We will then arrange for replacement.
  • There is a handling fee of USD5.00 for each delivery except for Malaysia where handling fee is not applicable.
  • If your total order exceeds the maximum product weight of 8kg, the system will request you to place a separate subsequent order.

Covid-19 Shipping Restrictions

COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result we are only able to accept international orders with a total weight of 2kg and under, to a limited number of countries.


Countries we currently ship to:


Afghanistan, Albania, Algeria, Angola, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech, Denmark, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Finland, France, Gabon, Georgia, Germany, Ghana, Greece, Guatemala, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Mexico, Mozambique, Myanmar, Namibia, New Zealand, Niger, Nigeria, North Macedonia, Norway, Pakistan, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Oman, Sweden, Switzerland, Syria, Tanzania, Thailand, Togo, Trinidad and Tobago, Turkey, Tuvalu, United Kingdom, Ukraine, United Arab Emirates, United States, Uzbekistan, Vietnam, Zambia, Zimbabwe.


Last updated: 1 Aug 2020.

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